The following terms and conditions apply for the use of this website and outline the legal responsibilities between you and Barcelona-Designs.com. By placing an order on our online store you confirm that you have read, understood and agreed to these terms and conditions. Please, do not hesitate to contact us if you have any questions in relation to the following.
PLACING AN ORDER
Once you have placed an order we will send you an email with your order details. Please contact us via email [email protected] for clarifications / latest information.
Products in stock will be shipped out within 1-3 business days, unless otherwise specified on the product page or elsewhere. Products that are en-route from our manufacturer ship within 4-6 weeks. Products that are in production ship within 6-10 weeks.
Barcelona-Designs.com is not responsible for delays due to inclement weather, strikes or inconvenience from the supplier. If at any time you would like to check the status of your delivery, send an email to [email protected] and we will provide a response within 24 business hours.
All deliveries will be curbside unless specified otherwise or additional services (ex: White glove, inside delivery) is paid for by the customer. The use of the delivery company’s lift gate carries an additional fee of $60.00 for the customer. Please send an email to [email protected] for a quote on add on services.
Delivery company names are only used on our website for illustrative & advertising purposes. Barcelona Designs is not associated or affiliated with said companies. Delivery of product will be fulfilled using our discretion, with the best carrier for the delivery location.
Once the order is placed and payment is authorized your order will be regarded as confirmed.
We ship our products as quickly as possible and in some cases ship the product within the same day of the confirmed order. If you cancel your order after the order has been shipped, cancellation will be considered as a return.
If an order is placed using a credit card, any cancellation request received after placing the order is subject to a 4% cancellation fee. (Banking charges, order processing fees, credit card charges & administrative costs)
Once an order is cancelled by the customer, the company will refund the agreed amount within 7-14 business days.
RETURNS AND EXCHANGES
Our aim is that you are satisfied with everything you purchase from our online store. If this is not the case, you can return your product within 7 days of the delivery date. The product must be in its original packaging, double boxed, unused and undamaged and you will receive a refund, minus original shipping costs and a 25% re-stocking fee. We do not cover the return transportation costs, nor carry responsibility for the return shipping of the product. The item should be insured for the full amount paid on the original order. Should the product arrive damaged at our premises we will deduct the according amount from the refund. If you would like to return the item, please send an email to [email protected] for a RMA number and the next steps on returning your item. Any merchandise returned to us without authorization will be refused. Returned items must be in the original packaging and must contain all accessories originally provided. Return and outbound shipping costs are covered by the customer.
Item must be shipped within 2 business days of authorization date.
Customer MUST email return tracking number to [email protected] OR REFUND WILL NOT BE PROCESSED
The refund or exchange will be processed within 10 business days once the product has been returned to our premises and after the inspection has confirmed the product is in its original condition. Do not discard item until a resolution has been reached.
Customer is responsible for all outbound shipping costs of all exchanged items. If an item is part of promotional “FREE SHIPPING” or subsidized shipping, the actual cost of the shipping will be fully deducted from credit. Do not discard item until a resolution has been reached.
Once your returned item(s) have been received, inspected, and deemed to be in original condition, you will be refunded the full amount reflected on your order, minus the actual outbound freight costs we absorbed and waived under the “Free Shipping” promotion.
If any returned item is returned to us with shipping damage, it is the customer’s responsibility to file a freight claim and seek reimbursement from the carrier.
In case of a product exchange, all shipping, handling, administrative, processing and restocking fees will be deducted from the final amount. If there is any balance, it will be issued in the form of store credit, no exceptions
In case of damage, we reserve the right to offer brand new replacement parts. If you wish to return your item rather than accept replacement parts, a 25% restocking fee will be applied and the customer will be responsible for return shipping costs.
Products shipped outside of the continental United States are not eligible for return.
All of the products are packaged in carton boxes and ready for long distance travel. Upon receiving your shipment, carefully inspect the carton for any gouges, marks or holes. A distressed carton is a potential sign of damaged goods within the carton.
You purchase has been handed over to the freight carrier in perfect condition at our warehouse. The customer MUST inspect complete package and merchandise for damage or discrepancies before signing the delivery receipt. If damages, shortfalls or cosmetic discrepancies are not noted at the time of delivery the customer will be responsible for return shipping, replacement costs & restocking fees.
Freight Deliveries: Barcelona-Designs.com guarantees a safe delivery using the best possible logistic companies. In the unlikely event of freight damage with any of the delivery companies, we ask that you do your part and inspect the package for any damage upon receipt. Upon receiving your shipment, the customer must inspect the package for any holes, gouges and/or marks. A distressed package is a potential sign that the item was damaged in transit. Barcelona-Designs.com will be able to handle any damage claim only if the customer notes the condition of the carton upon receipt (on the delivery receipt) at the time of delivery. Please note on the delivery receipt “damaged in transit” and list specifics. If the damage is not noted at this time, a claim cannot be placed against the shipping company nor a refund, replacement, nor return to Barcelona-Designs.com can be made. Customer must keep all original packaging for 14 days after delivery.
FedEx or Small Carrier Deliveries: Upon delivery, if the packaging is visibly damaged, please take a look at the contents. If the extent of damage requires a full replacement item, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package and we will send a replacement piece as quickly as possible. If damage is found after delivery, please email [email protected] within 24 hours. All claims MUST be made within 24 hours of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 24 hours. Customer must keep all original packaging for 14 days after delivery.
Local Deliveries: Upon delivery, please inspect the item and note any damage on the delivery receipt. If there is significant damage and a full replacement item will be needed, please reject the package. If a small damage (such as a handle, caster, button or any other small piece) has occurred, accept the package and we will send a replacement piece as quickly as possible. All claims MUST be made within 24 hours of receipt of merchandise. Customer is responsible for inspecting merchandise contents and condition within those 24 hours. Customer must keep all original packaging for 14 days after delivery.
All damages must be reported within 24 hours of receipt of product. If you wish to return due to damage, the item will be treated as a return and all restocking fees and return shipping will be applicable. Customer must keep all original packaging for 14 days after delivery. If you receive a damaged item, please fill out the following Contact Form. A description of the problem and an image depicting said issue is required.
Barcelona-Designs cannot be held responsible for any accident or injury involving or relating to furniture manufactured, bought, sold, or drop-shipped from Barcelona-Designs.com.
DELIVERY ATTEMPTS AND INFORMATION
Freight Deliveries: For residential freight deliveries, the freight company will call prior to delivery to set up a delivery appointment. If you miss your delivery appointment, a new appointment will be made and you will be charged a $75 re-delivery fee. For business freight deliveries, the delivery will be made during normal business hours. All freight deliveries are curbside and require the customer to retrieve the merchandise from the truck. If you require additional services, such as a liftgate or inside delivery, please email [email protected]celona-Designs.com for a quote.
FedEx or Small Carrier Deliveries: FedEx or any other small carrier will make three attempts to deliver the item. If you are unable to accept delivery, call 1.800.Go.FedEx to make further arrangements. If the item is sent back to our warehouse, you will be responsible for the additional re-shipping/delivery charges. You will also be charged a $50 re-shipping fee to cover warehouse and administrative costs. All FedEx deliveries are sent via FedEx ground. All FedEx deliveries are curbside.
Local Deliveries: For local deliveries, you will be emailed a 3 hour time frame 24-48 hours prior to delivery. If the given time frame does not work for you, please notify us immediately. If you miss your delivery time frame, we will set up a second appointment and you will be charged a $75 re-delivery fee. All local deliveries are curbside. If you require additional assistance, please send us an email to [email protected] for a quote.
TRANSFER OF PERILS
We do outsource the shipping of our products to reliable and well-known logistics companies. As such, we do not handle your products directly.
Shipping is not serviced by Barcelona-Designs.com. If not otherwise requested, the ordered goods will be handed over on your behalf to a transport company.
As soon as product(s) have been handed over to the transport company the responsibility for coincidental damage or degradation of the ordered goods is transferred to the transport company.
When your order is placed your card will be authorized for the full amount of the order. Once the item has shipped, the card will be charged. For pre-orders and custom orders, the card will be charged in the full amount at the time of the order. For orders that request delayed shipping, the card will be charged in the full amount at the time of the order. For orders that are backordered longer than 30 days, the card will be charged in the full amount at the time of the order. Barcelona-Designs.com reserves the right to charge your card within 30 days of the order.
Coupon codes – when available – are valid during the activated date of the coupon code subject to Barcelona Designs Terms & Conditions. Expired coupon codes are not valid. Coupon codes must be used in the shopping cart at the time of purchase. Coupon code discounts or special offers are not valid post original order placement. Coupon code offers are not always available and vary with current site promotions. Coupon code offers are only available with orders placed on the Barcelona Designs website and are not valid with orders associated with other marketplaces, shopping engines or auction sites. Expired promotions are not valid. Barcelona Designs is not responsible for expired promotional values still posted on external websites or the Barcelona Designs website. All coupon offers limited to one per customer / delivery address. Coupons not valid on combined purchases, existing orders, returns, exchanges or prior purchases. Coupons are only valid on purchases made in the continental USA. Barcelona Designs is not responsible for any incorrect information on external sites.
Barcelona-Designs.com products undergo a series of rigorous quality control inspections to confirm the excellence of the product that will be shipped to you. We offer a six month warranty on all of our products and in that period we will replace any manufacturing defect. The warranty does not cover general wear and tear. In the unlikely event that your item has a defect, please email detailed images to [email protected] for your case to be reviewed. *5 year warranty valid on Eames Lounge Chair & Ottoman , Barcelona Collection items
Barcelona-Designs.com respects the privacy rights of its online visitors and recognizes the importance of protecting information provided from them compliant to the guidelines of the Data Protection Act (1988).
COMFORMITY OF GOODS
Reasonable variations in the color or in the dimensions are not considered as a defect. We cannot accept any responsibility of any variation in color caused by your browser software or computer system.
We use high quality materials. Some of them have natural character, which may not be considered as a defect. This includes variations in shade, texture, color or grain.
SPECIAL PROMOTIONS & OFFERS
All promotions & newsletter offers are subject to terms & conditions of our website.
The prize must be taken as offered. Delivery of free gifts / promotional product can take up to 16 weeks and maybe subject to payment of shipping & processing fees by the recipient.
No cash equivalent or other alternative prize are available in whole or in part except as provided in these terms and conditions.
Free gifts will only be available while stocks last.
Minimum purchase value does not include shipping or taxes.
Offers limited to one gift per delivery address. Promotions are only valid in continental USA.
Not valid with any other offer, combined purchases, past purchases, returns, exchanges or when purchasing gift cards.
All offers are subject to change without prior notification.
COPYRIGHT AND TRADEMARK
The content of the website and its related pages including text, images, logos and other materials are the copyright trademark and registered trademark of Barcelona-Designs.com.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. a) For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc.
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
- To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
- To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms & Conditions
All orders placed on our website, via telephone, email or in person are governed by the following terms & conditions
Barcelona-Designs.com is an established business in the Province of Ontario, Toronto, Canada . You agree that this agreement and your use of this Site are governed by the laws of the Province of Ontario, Toronto, Canada . You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Toronto, Ontario, Canada in all disputes (a) arising out of, relating to, or concerning this Site and/or this agreement, (b) in which this Web Site and/or this agreement is an issue or a material fact, or (c) in which this Web Site and/or this agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of this Web Site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Barcelona-Designs.com has endeavored to comply with all legal requirements known to it in creating and maintaining this Web Site, but makes no representation that materials on this Web Site are appropriate or available for use in any particular jurisdiction. Use of this Web Site is unauthorized in any jurisdiction where all or any portion of this Web Site may violate any legal requirements and you agree not to access this Web Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your own risk and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.
With the prior agreement of Barcelona-Designs.com, any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this agreement shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association and any such arbitration proceedings shall be brought and held inProvince of Ontario, Toronto, Canada. The decisions of the arbitrators shall be binding and conclusive upon all parties involved and judgment upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.
You agree that Barcelona-Designs.com may at any time and without notice change the terms, conditions and notices under which this Web Site is offered.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Barcelona-Designs.com as a result of this agreement or your use of this Web Site.
Barcelona-Designs.com’s performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Barcelona-Designs.com’s right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by Barcelona-Designs.com with respect to such use.
This agreement and terms of sale constitute the entire agreement between you and Barcelona-Designs.com with respect to this site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Barcelona-Designs.com with respect to this Web Site. No modification of this agreement shall be effective unless it is authored by Barcelona-Designs.com or its affiliates, or unless it is physically signed in ink by a Barcelona-Designs.com officer. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Barcelona-Designs.com in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this web site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Barcelona-Designs.com in printed form.
No Warranties and Exclusion of Liability
Barcelona-Designs.com makes no representation about the suitability of the materials on this web site for any purpose. all such materials are provided “as is” without warranty of any kind, express or implied. Barcelona-Designs.com specifically disclaim all warranties and conditions of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and -non-infringement. Barcelona-Designs.com shall not have any liability or responsibility for any errors or omissions in the content of this site, for your action or inaction in connection with this web site or for any damage to your computer or data or any other damage you may incur in connection with this site. your use of this web site is at your own risk. in no event shall either Barcelona-Designs.com, its affiliates or agents be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this web site, the materials in this web site, the delay or inability to use this site or otherwise arising in connection with this web site, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages.
General Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BARCELONA-DESIGNS.COM – INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”)-BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by Barcelona-Designs.com for making a Request.
You agree to defend, indemnify and hold harmless Barcelona-Designs.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.
All questions, comments or inquiries may be directed to:
4915 Bathurst St. Suite 209
Telephone : 1-646-340-3033
E-mail: [email protected]
Customer Service hours: Monday – Friday, 9 AM to 6 PM (EST)
Saturday-Sunday / National Holidays – Closed
Although Barcelona-Designs.com will in most circumstances be able to receive your correspondence, Barcelona-Designs.com does not guarantee that it will receive all such information timely and accurately and shall not be legally obligated to read, act on or respond to any such submitted information.